Frequently Asked Questions
When is Check-in time?
Check-in time is anytime after 6:30am every day. For Lodging Dogs, we recommend dropping off at least an hour before closing if possible. This gives us a chance to give your pup a potty break and enough time for dinner if needed.
When is Check-out time?
Check-out time is any time before 7:00pm. For Lodging Dogs, if you check out any time after 11:00am there will be an additional late check-out charge ($20 for the first dog and $10 for each additional sibling).
How do I purchase a package?
Give our reservation line a call at 828.407.0776 to enquire about package information or visit any of our four locations to speak with staff about purchasing one of our packages. All pricing information can also be found under the Boarding and Daycare tabs on our website.
Why is my dog tired when he/she comes home?
Your dog gets to play all day so, naturally, they are tired at the end of the day. Often, when you take your dog(s) home, they will curl up and go to sleep. Rest assured if your dog becomes overly tired during the day, we will take them to a suite for a short nap. We will not force a dog to get up from a nap if they are still sleeping. Many of the dogs who stay for extended periods of time choose to take longer naps.
Why is my dog thirsty when he/she comes home?
Water is available at all times in all of our play areas and Suites. Playing hard all day is just as strenuous as working out. Even though water is available, after a car ride home, it will probably be time for your dog to drink some more water to help re-hydrate after a hard day of play.
Does someone stay with the dogs overnight?
All of our locations have monitored security, fire, and temperature control alarms and the employees located closest to them are notified if there are any issues and they can get there quickly. Studies show that the dogs sleep better at night without a human present. In our environment, where the dogs are active all day, getting a good night's rest is important. Also be aware that in traditional kennels that do have a human on site, that person is not interacting with the dogs and the dogs are not let out to use the bathroom. In kennels with indoor / outdoor dog runs, the outdoor section is closed off at night for security purposes. If your dog requires overnight monitoring, the best options to look at are in-home pet care or medical boarding (provided by most veterinary hospitals).
Should I bring anything for my dog’s stay? Do I need to bring my own dog food?
We strongly suggest bringing your dog’s food from home to keep their stomach from getting sick during their stay. We will happily feed your pup our food, but it is best for them to not change foods rapidly. If you would rather we feed your dog our food, there is no extra charge.
If you wish to bring chew toys or stuffed animals that will help make your dog feel more at home, we can certainly accommodate this.
Do you offer baths and grooming services?
All of our locations offer baths and nail trims so you can pick up a clean and fresh smelling pup after their stay. Our VIP Pet Resorts Asheville location offers additional grooming services – please contact our groomer for details.
How can I check in and see how my dog is doing?
You can give any of our locations a call at their direct numbers, which can be found here. We also provide Report Cards with pictures to give you an update on how your dog is doing while you are away.
What is Dog Daycare?
Dog daycare is an environment where dogs are dropped off for the day to play with other dogs in a fun, safe, well-supervised and clean environment. Daycare at VIP Pet Resorts includes:
Provides regular exercise to maintain a healthy weight
Relieves boredom, separation anxiety, and destructive behavior at home
Improves socialization with dogs and people
Enhances quality of life
What do the dogs do all day?
The dogs are placed in indoor/outdoor play areas where they can socialize and play with other dogs. They are separated by size, temperament, and activity level. If a dog is tired, they can take a nap in one of our spacious Suites. Overnight guests spend an hour and a half in their Suites for morning and evening meals in addition to taking a short nap in the middle of the day.
Do you provide outdoor play areas?
Yes. All of our facilities have both indoor and outdoor play areas.
What makes you different than a traditional kennel?
VIP Pet Resorts provides all-day play with other dogs so your dog has lots of fun and gets a lot of exercise during the day. Many "traditional" kennels typically leave the dogs in a cage most of the day, or they may be let out briefly or placed in an outdoor run a couple of times a day. The dogs at traditional kennels usually do not interact with other dogs.
How do you justify your prices?
VIP Pet Resorts provides a fun, social environment for our dogs, and safety is our main priority. We have a stringent dog-to-staff member policy that ensures the safety of the dogs. Daycare is included in the price of all of our boarding rates, and our pricing is all-inclusive. We will feed our food or your own food at no extra charge, give them their medication and provide nighttime treats at no added costs.
Is there a discount for multiple dogs?
Most of our locations offer multiple dog discounts if the dogs are able to share a Suite. Check the Boarding page of any location to determine their rates for multiple dogs.
Do you offer a discount for extended stays?
Can you provide my dog his/her medications? Is there a charge?
We will provide your dog's medications at no extra charge. For your pet’s safety, medication must be in the original bottle and the prescription must be current.
Can I take a tour?
Absolutely! In fact, we encourage it. Stop by anytime during business hours and ask for a tour. No appointment is needed to tour our facilities.
Can any dog come in for dog daycare or boarding?
VIP Pet Resorts has an all-day play environment, so dogs must be able to play safely in a large group. They must be over four months old, be spayed or neutered if they are over 6 months old, and be current on their Rabies, Bordetella (for canine cough), and Distemper vaccinations. They must be in good health, flea/tick free, friendly to all dogs, and generally love to play.